FAQs
Returns
What is the return policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at help@optical.shop
How can I make a return?
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Can I exchange my glasses?
We do not offer exchanges. Please request a return for the original order, and then make a new order for the preferred item.
The Prescription (Rx)
What do the abbreviations mean?
You'll see a lot of abbreviations in the optometry industry so let's define those. (OD) refers to the right eye, and (OS) is the left eye. (SPH) stands for Sphere indicates the correction for nearsighted (-), or farsighted (+) vision. CYL is used along with AXIS to correct an astigmatism. AXIS is the angle which the CYL is placed in the frame which goes from 1-180. Another common abbreviation is (PD) which is a measure of your pupillary distance.
How do I find my pupillary distance
This is a measurement of distance between the centers of each eye's pupil. To find this, use a millimeter ruler and close one eye. Line the end of the ruler up to the center of the pupil for the open eye. Close this eye and then open the other one. The distance at the center of the eye is your pupillary distance. Repeat this process a few times to make sure that the measurement is accurate.
How often should i get a new prescription?
It is recommended to get a new prescription every one to three years. If your vision does not change, you may be able to keep the same pair of glasses for many years.
What to know before buying
First
Always make sure that your prescription is up to date. This will make sure you get the most longevity out of the frames the glass that you purchase
Second
When searching for frames, it is important to look for frames that suit your face. This way you can find frames that suit your face. We've categorized our glasses already to help with this process!
Third
Make sure you have the proper measurements. This will make sure you can find frames that fit your face well.
Fourth
Think about keeping a spare pair of glasses around. They can often get lost or damaged so it can be important to have a back-up pair available.
Common Problems
Can wearing glasses worsen my condition?
Some people may think that, but the reality is that many eye conditions get worse over time whether you are wearing glasses or not. This is why it's important to get the prescription checked every few years.
What happens if I use the wrong Prescription
It's important to remember it can take a few days or weeks to adjust to new glasses, but the wrong prescription can be problematic. If the prescription is too strong, or too weak it can cause eye strain, fatigue, and headaches. While these symptoms aren't great, it does NOT cause any long term damage.
Peripheral Vision
Since glasses sit on the bridge of your nose about 12mm from your eyes, they can distort your peripheral vision slightly. Glasses may also be affected by the elements such as fog.
Eye and Glasses Myths
Eye Exercise
Your eyes don't need exercise, and that certainly doesn't keep you from needing glasses. The eye muscles are built to handle all the day to day strains they will face.
Your vision will worsen if you read in low light
While it can be harder to read in low light situations it wont damage your eyes. Screens and electric lights can cause fatigue, but the only thing that can damage they eye is the sun.
If you cross your eyes, they'll stay like that
The eye can look and focus in all directions. It's important for the eye to have a full range of motion which includes crossing them.
Sunglasses protect your eyes from the sun
The dark shading on glasses can seem like a layer of protection, but it doesn't actually protect your eyes from the sun. Glasses can give sun protection but you need UV blocking agents. UV protection can go on clear or shaded glasses.
I already see well I don't need an eye exam.
Eye exams are much more than a simple prescription check. A good exam will check the overall health of your eye which can reveal other conditions such as: diabetes, high blood pressure, and high cholesterol.